One Earth Body Care Guarantee:
We guarantee satisfaction with our products. If you are not satisfied, let us know within 30 days of purchase. We will work with you to resolve your concerns through product replacement or a refund.
SHIPPING
We ship most orders via USPS Ground Advantage. Occasionally, heavy orders are shipped via UPS. Our shipping packaging includes recycled padded mailers and cardboard boxes with paper fill.
We process orders Monday to Friday between 8 am and 6 pm EST. Orders are generally shipped within three business days of receipt. Package delivery may be slower than normal during holidays and other times of high demand on carriers. We send tracking information when your order ships so you can check the status of your package.
RETURNS, REFUNDS, EXCHANGES
We do not accept returns of our body care products as we believe it is not hygienic to restock returned items.
If you receive damaged merchandise, we will refund or replace the damaged item(s) at your request. Please contact us at info@oneearthbodycare.com if you receive a damaged product.
One Earth Body Care is not responsible for allergic or other individual reactions to any of the ingredients in our products. All products on our website include a complete ingredients list – please review the ingredients before ordering. If you have a sensitivity or allergy to any listed ingredient, please do not use the product.
Please contact us at info@oneearthbodycare.com with questions or concerns and include your order number with your email.